Bridge your Russian business users and global IT support — make your Russian operations more transparent for global IT. Due to our deep knowledge and proactive monitoring of Russian legislation and specifics we help you to optimize Russian business processes and obey the legislation.
What is SAP systems support by Tieto?
Business processes audit and optimization (if required)
Proactive legislation monitoring, SAP notes, EHPs, business environment changes.
Two service support lines
First line — analysis and initial processing of requests and incidents, solution of simple incidents and requests
Second line — solution of complex incidents and consultations and change request
Guaranteed response time
Guaranteed time to resolve the incident
Maintaining and tracking incidents is carried out in an automated portal.
Russian/English support 24/7
Tieto service advantages
Profound experience in global companies support. We know how to follow complex support processes
The customer is supported by a dedicated team knowing the solutions and specifics