SAP systems support by Tieto


Trust your SAP systems support to a global partner
with strong Russian presence and competitive rates.

Value we bring

Bridge your Russian business users and global IT support — make your Russian operations more transparent for global IT. Due to our deep knowledge and proactive monitoring of Russian legislation and specifics we help you to optimize Russian business processes and obey the legislation.

What is SAP systems support by Tieto?

Our services
  • Business processes audit and optimization (if required)
  • Incidents management
  • Consultations
  • Change management
  • Proactive legislation monitoring, SAP notes, EHPs, business environment changes.
1
Two service support lines
  • First line — analysis and initial processing of requests and incidents, solution of simple incidents and requests
  • Second line — solution of complex incidents and consultations and change request
2
SLA
  • Guaranteed response time
  • Guaranteed time to resolve the incident
  • Maintaining and tracking incidents is carried out in an automated portal.
3
Support language
Russian/English support 24/7
4

Tieto service advantages

Experience
Profound experience in global companies support. We know how to follow complex support processes
Advanced support
The customer is supported by a dedicated team knowing the solutions and specifics
Competitive rates
Modest pricing for shortest resolution terms

Get high quality SAP support

*By clicking the button below, I agree with my personal data processing rules and personal data processing policy
Contact specialist