IT outsoursing by TietoEVRY

In the context of a reduction in the staff of our own IT specialists, it is extremely important to choose a partner who will provide not just replacement people, but a managed service, transparent SLAs that will help reduce costs and time for providing new services to the business, as well as improve the quality of work of other suppliers. improve the quality of work of other suppliers.

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We help our customers

save IT budget and improve the quality of IT services

improve the effectiveness of the entire IT ecosystem beyond our technical area of responsibility

increase business user satisfaction

optimize IT management processes

"There are plenty of IT-companies in Russia. But we dont need another resource provider. We literally buy the mindset of your team"

Read the success story

Global technical services manager, Philip Morris

Services

Customer server and network infrastructure management

Cloud infrastructure management

Service desk - a single point of contact

Management of third parties, incl. foreign and Russian contractors

Every service includes

Technical expertise

Service management and development - dedicated manager

Server Infrastructure Management

Increase productivity, availability, efficiency, ensure business continuity and data security for the target infrastructure

Ownership of server infrastructure throughout the life cycle: planning, budgeting, procurement, installation, support and decommissioning.
Incident management
Project management
Change management
Service Level management
Capacity, Demand and Availability management
Service Continuity
Event management and proactive incident resolution
Major Incident Management
Knowledge management
Budget management, incl. workflow

The service provides the entire life cycle of the server, from procurement to decommissioning and is provided 24/7

Incident management
Event management
Monitoring operating system patches and performing patches upon request
Release and Upgrade Support: Operating System or Business Application Releases менение ресурсов сервера
Data Warehouse Administration
Security Application and Reporting
Backup and restore on demand
Local Application Support
Decommissioning Actions
Knowledge Management

Cloud Infrastucture Management

Provide an effective managed service for cloud platforms, including Mail.Ru Cloud Service (MCS), AWS, MS Azure. This allows you to remove from the client the operational tasks associated with cloud platforms and support their solutions in accordance with best practices.

Available environments: TietoEVRY's own data centers, Azure, AWS, GCP, MCS, etc.
VMWare and HyperV Virtualization Tools
OS – Windows, CentOS, RHEL, Ubuntu etc.
DB – MS SQL, MySQL, PostgreSQL, Mongodb etc.
Web services (IIS, Nginx, etc.)
Microsoft AD, ADFS
Site-to-site и user VPNs
Reverse Proxy
Load balancers
Containerization – Kubernetes
Backup and restore
Public DNS management

Ownership of server infrastructure throughout the life cycle: planning, budgeting, procurement, installation, support and decommissioning
Incident management
Project management
Change management
Service level management
Capacity, Demand and Availability management
Service Continuity
Event management and proactive incident resolution
Major Incident Management
Knowledge management
Budget management, incl. workflow

Network Infrastructure Management

Increase productivity, availability, operational efficiency, business continuity, and data security for the network infrastructure used by the customer.

Wired Networking
Wireless network
Equipment for the transfer of voice, data, text, sound and video
LAN, WAN, SIAS, MPLS, IPSEC VPN, video conferencing and collaboration services, for example,, Skype for Busines

Managing Global and Local Telecommunication Providers
Incident management, including large incident management
Change management (including office relocation and large-scale migrations)
Resource management
Project management
Knowledge management
Network performance monitoring
Budget management
Availability management
Reporting
Order control and technical advice, planning, implementation, acceptance
Data Connectivity Support for Production System Components

Service desk

Service desk is a single point of contact for all service users. Service desk accepts messages about incidents, any kind of requests within the framework of the provided services in Russian and English. The service desk work processes are based on the ITIL standard, as well as on integration with the processes of the Customer and third parties. Messages are received through the portal, by email and phone. The service desk monitors compliance with the necessary procedures for the provision of the following services:

Solution and incident management

Solving Service Requests

Business Impact Assessment

Communication and dissemination of information

User Satisfaction Tracking

Certifcate

ISO/IEC 20000-1
(IT Service Management)

Certificate

ISO 27001:2013
(Information Security Management)

Certificate

ISO 9001:2008
(Quality Management)

Our partners